Shipping & Return policy
At EM3 eCom Solutions, we strive to provide a seamless shopping experience for our customers. To ensure your satisfaction, we have implemented a comprehensive Shipping & Return Policy. Please read the following information carefully before making a purchase.
Shipping
We offer fast and reliable shipping options to deliver your products to your doorstep. Our shipping rates are calculated based on the weight and destination of your order. You can choose from various shipping methods during the checkout process.
Once your order is confirmed, our dedicated team will process and ship it within 1-2 business days. You will receive a confirmation email with tracking information to keep you updated on the status of your shipment.
Please note that delivery times may vary depending on your location and the shipping method selected. We partner with reputable shipping carriers to ensure timely and secure delivery of your products.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with a return authorization number and detailed instructions on how to proceed.
Returned items must be in their original condition, unused, and with all tags and packaging intact. Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
Upon approval, we will issue a refund to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving your order to initiate the exchange process.
Our team will guide you through the necessary steps to return the item and arrange for a replacement to be sent to you as soon as possible.
Contact Us
If you have any questions or concerns regarding our Shipping & Return Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with EM3 eCom Solutions is nothing short of exceptional.
Thank you for choosing EM3 eCom Solutions. We appreciate your business!